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  • Me and my girlfriend were shopping at the mall and got a little tired so we stopped by this Second Cup. I am a regular Second Cup customer at another location and through the reward program I have enough points for two free drinks. So I told the staff that I would like to use my points to redeem two free drinks which you are allowed to do at any other location that I have been to. So after he took my points during the time he was making my two drinks the owner of this franchise came out from the back started looking at the cashier machine and start yelling at me saying "you are not allowed to redeem two drinks " I asked him why and I told him that at other locations this is normal. At the end I just said "okay that's fine" but he didn't stop there. He continues to say "this time I will let it happen but there won't be a next time" really angrily then he walked away to the back. I don't really care if this is the rule for his store but it is the way he was talking/yelling that makes me feel like I am not welcomed to this Second Cup as well as being disrespected at the same time. On top of that, one of the drink is a flat white (basically espresso and milk) which the staff conveniently forgot to put espresso in it. The drink tasted watery. So maybe they mixed it with water or just didn't put the right amount of espresso. Overall going to this Second Cup was supposed to be like any other Second Cup location but my experience this time just doesn't match the standards that other location offers. I hope they(the owner) will change the way he treats customer because if all the staffs start learning from him. It will be a disaster.
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