Google maps brought up their location off of Cave Creek . After driving there, their sign was still up but no signage to indicate where to go in the building (it was a strange multi-story building). I called the number listed and spoke to someone who had absolutely NO bedside manner and sounded upset that that I even called to ask how to get in. Turns out they closed that location - but she didn't tell me that. Then I make it in the their building on Camelback and the woman at the front counter couldn't even bother to look up let alone say a greeting.
However, to the credit of Victoria (another employee), she was very helpful once she noticed that I was waiting. She even assisted with re-uploading my scans when they prematurely went offline.
The price was comparable for scanning but I will not be going back due to how uncomfortable the process is and who is at the front counter.