Went in to the store to have my phone repaired, due to the screen being cracked they stated I had to pay for a replacement which was $100( my deductible ) I say ok he processes the replacement but states I can't pay cash it must be credit or debit because it's processed by the insurance company. I stated I only had cash the rude sales agent tells me I need to go get a prepaid card... WTH who says that to a loyal customer I bet if I chose to upgrade he would have been happy to assist me. Im so tired of receiving poor customer service from these Sprint Stores!!!