On opening day, I anticipated a long wait. When I arrived in the late evening, the crowd was slim but the wait was still rather long; nearly 30 minutes in line waiting to order, waiting for the staff to cook food since they already ran out and sandwich assembly.
Having said that, I was very impressed with the staff. Several of them were very apologetic about the long wait. Even the manager approached me THREE times to apologize and thank me profusely for being so patient. One of the staff members gave me a free cookie and the manager threw in a free shake. I never expected one freebie, let alone two. I couldn't even eat it all! Nonetheless, I appreciated the gestures, especially on opening day when they had worked so hard to accommodate large crowds and the staff maintained a pleasant demeanor.
Oh, and yes, the food... the Pizza Sandwich was far more flavorful (and spicy) than I expected. I'll be back to sample other menu items and more of that friendly Potbelly service! :)