So, I'd like to start by first saying that I did NOT use Safelite, but was so appalled on the phone that I would never even think about it. I called the main number on their Web site to get information and I was connected to some inbound call representative. Firstly, they wouldn't give me a quote until they asked me a lot of questions, many of which had nothing to do with what the chip repair would cost. Secondly, they tried to say it would cost $101.00 for a chip repair. I was so shocked because I once replaced an entire windshield for $110.00 so I would never spend that much for a repair. I told her that it was outrageous and nevermind, then she said "Ok, I can do $75.00" I told her too high and no thank you, so then I had to hear a lecture about how their apoxy is clear and such great quality and on and on. I called a few other companies and am very happy that I can go with Guardian Auto Glass, who will come to my house for $44.95 + tax.