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  • I love your store, the staff on the floor were courteous and attentive. Exceptional experience. The delivery experience was good until the two man team started rushing. The legs to our nightstands were on the top of the package and when one gentleman decided he was going to move it indoors by himself, he did not move the legs from the top, they just fell off onto the asphalt street. If he would have just placed them on the truck or the second person, could have seen them to catch them before they fell. Even though the furniture was meant to look distressed, I do not think he though of that prior to lifting the nightstands with the furniture dolly. They drug the boxes across 80 feet of our floors instead of a two man team, lifting it off the floor to make a more professional approach. The last thing, after making the bed, they insisted on putting the box spring and mattress on the bed for a completely built bed which I thought was awesome. In doing so, they knocked over a fan into the new media stand, also distressed that put a quarter size ding in the cabinet. After it happened, he said "Oh Shit". I get it, I would have said the same. I acted as if I did not see it to see if they guys had integrity. They did not mention anything of it and I left it as it is. Integrity is everything in a representation of a company. Although this has nothing to do with your company, I am writing this as I am a business owner and this has nothing to do with me running your business. At the same time I ordered furniture from you, I ordered from American Furniture Warehouse. I have ordered from them about 3 times so far, all pleasant, enjoyable experiences. I had ordered an entertainment center that was not prebuilt, but in a box. As they started unpacking it, I noticed out of the corner of my eye that a shelf was cracked. One of the men, asked the other man to come check it out. After checking it out, they came to me and said that the top half was damaged, they needed another one in. They repeated that they were sorry 4 or 5 times for that, nothing they did, but still pointed it out and made mention of it. With that said, I will continue to purchase from them, because they had the integrity to think of their customers and their brand more than passing off damaged goods, and I LOVE THAT.
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