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| - I ordered the window cleaning through an Amazon Local deal on 9/5/2013. It included the cleaning of up to 40 window panes. If I had read these Yelp reviews before I ordered the service, I likely would have passed and had someone else do my windows or do them myself. My experience started in a similar fashion to that of some of the other reviewers. The first appointment available in my area wasn't until 12/11/2013, 3 months after purchasing the deal. Having owned my home for over 4 years and having never had my windows cleaned, a few months wasn't going to change anything for me so I agreed. In all fairness, they did just run an Amazon Local special and I waited a few days to call, so they probably booked up quickly.
I received a call from Amy 5 or 6 days before the scheduled appointment to let me know they will need to come out to my house a little later in the morning due to the temperature outside (dew/moisture). She also offered to have the service done that Saturday instead (perhaps had a cancelation), if the that worked better for me, which I accepted. I appreciated the call and option to have the cleaning done over the weekend.
James and his two crew men arrived right about the scheduled time, greeted me in a professional manner, explained the options available regarding my sunscreens and given the ok, got right to work. Two guys worked on the windows and screens outside and James worked inside. James was careful with his equipment, laid down large towels upon which his equipment sat and took care to drape a towel on each window sill while cleaning the windows.
While the cleaning of bug screens were included in the price, I opted to have my sun screens not only cleaned but conditioned with a silicon treatment for an additional $3 each. The only bad news I received during this service is that there is a difference between a window and a window pane. When I counted, I came up with less than 30 individual windows, but some windows have multiple panes which are counted separately. As a result, I had 48 panes and had to pay for the extra 8 panes. The treatment for the sunscreens is the same, $3 for each individual screen, not each window. Be sure that you count the panes/individual screens, not just windows, when getting an estimate
Having said that, I was very impressed with the cleaning my windows received. They sparkle more than when I bought the home brand new! The care James and his crew showed on my home was the same someone would only show on their own home. Each window is streak free and the silicon treatment on the sun screens makes them look phenomenal! I didn't think I would be able to get excited about clean windows but I find myself checking them out as I walk through each room. I can't say why others had issues with Cactus Window Cleaning, but whatever issues they had in the past was not apparent with their service to me. .
James also took the time to walk me through the outside of my home after they finished to assure I was satisfied with the work they did. I was! They were at my home for close to two hours and it showed. I was impressed enough to give a tip! I even received a follow up call from Amy later the same afternoon wanting to know if I was happy with their service
It certainly wasn't inexpensive to have my windows cleaned, but it definitely makes a tremendous difference and I sure as heck wouldn't want to spend 6 or more hours cleaning them with lesser results. I may opt to alternate between just outside windows then all windows in order to keep it more budget friendly but do plan on using Cactus again in the future.
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