This is easily the most unorganized Chipotle chain with the worst customer service I've ever experienced. Weekly they mess up my online order, or my food has disappeared by the time I go to pick it up. When calling the restaurant after receiving the wrong order, they asked me to bring back the uneaten bowl the following morning?? The boy at the register then lied to me saying a manager wasn't on duty, only to have a manager pick up the phone and start talking to me. I received no refunds for my completely wrong order, or even reimbursed for the lack of chips and guacamole. Terrible terrible customer service, and service in general.