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  • This store is horribly labeled. I accidentally purchased 2 "parts" of a 3 part bed, even though the stocking shelf specifically said "2 pieces/boxes needed". The cashier never caught the error and I went on my merry way. I purchased many furnishings, up to $1000 worth and had it all delivered. Again, the delivery guy never caught the error even after checking each item. At home I realized the error and brought my delivery sheet with me, leaving the receipt at home by accident. I picked up the missing 3rd piece/box and made my way the the cashier. She informed me that I couldn't buy the 3rd piece without the first two so I explained my situation. Having no receipt, I used the delivery form they provided as proof that I was not delivered the piece. She said the form was acceptable so I asked for a manager. The manager backed the cashier up and said the a delivery form that THEY provided was not PROOF that I did NOT receive the piece. Each item I received was itemized and it was extremely obvious that I did not receive the 3rd piece/box. However, the manager argued that I was wrong and needed to get the receipt. She also informed me that if I brought the receipt I still couldn't buy the third piece. I'd need to go to customer service and place an order for the missing box and arrange a delivery time. I could not just pick up the 3rd box as I had assumed. Finding this policy totally illogical I went home, packed up all the pieces and returned each item. The next day I went to IKEA North York and had an extremely different experience. The cashier's were friendly and helpful, and to test their knowledge I again just took 2 boxes instead on the 3 pieces needed. The cashier instantly caught the error and had an employee bring the box to me! So after my experience, avoid Etobicoke and make the trip to North York. Same company but extremely different experiences.
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