RANT: We just moved to PGH from FL & decided to try B-Dubbs. It was a Wed nite, no games were going on, fairly quiet evening.
From the time we were seated until the time a server approached the table was 14 mins. She stated she wasn't our server but will take our drink order. Another 8 mins passed when Angela N. came over with those drinks that we had ordered from the first server.
Angela took our order & served us. She never came back to
(a) ask us how our meal is or if we needed anything (I needed condiments for my burger)
(b) offer a refill on our teas or water (we had spicy sauce & were parched) and
(c) bring our check.
Instead, we had to ask two passing servers for condiments, napkins, drink refills & our check. That was 4 requests to 2 other servers. My spouse & I consider ourselves to be great tippers as we eat out alot. We would never stiff a server, however, we were compelled to give the other two servers Angela's tip. Angela only got 10%.
Needless to say, we were highly disappointed in the service as the restaurant was not busy & seemed fully staffed. The other 2 servers were friendly & accommodating.
The Jax, FL and Fort Walton Beach, FL B-Dubbs were great. However we will not go to store #0302 again because of the poor service.