I haven't been here for maintence, so my review is strictly customer service oriented. My boyfriend and I came in for a lock, which they didn't have in stock. They offered to order it for us, but we needed it right away. They kindly gave us suggestions on where we could find what we were looking for, and recommended what to buy. It was really cool of them to help us out even though they knew we wouldn't be buying anything from them. The chill vibe makes me want to come back, and it's good to know they can order anything you could possibly need.