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| - There aren't a lot of smaller/mom and pop style coffee houses in Las Vegas (Compared to the Pac. NW where I'm from where is one on almost every corner) so Mad House is a nice choice if you want a break from Starbucks.
They have a ton of options and many more flavors than say Starbucks, which is great if you want to change it up. The reason I'm giving them three stars instead of more is the service. The people are friendly and all but they really, really, I mean REALLY, need some more training. Ordering there is a huge task and they mess up frequently. In fact, the only saving grace is the kids are the window are nice so it's hard to get super fed up with them always making mistakes.
My last two times there my order has been messed up. My second time there my order was messed up... it's happened several times.
They also don't seem to keen on the common coffee lingo. "I want a medium iced-latte or a medium coconut latte" usually turns into them asking a dozen questions just to get the order right. If I order an 'iced latte' they then ask, 'what flavor did you want?' 'you wanted that iced?'... last time I ordered a non-fat coconut latte I got 'so you want a latte with coconut syrup?'... um, yes, when someone orders a latte with a flavor, that means they want that flavor of syrup. Trying to order multiple drinks at once is even worse.
I would like to think the kids just haven't been trained that well, but it really makes me just want to hit Starbucks when ordering is such a hassle. But the coffee is good and they have a drive through window, which is nice in the morning on the way to work, but even that is loosing it's charm.
When I first went there, the drive through was quick. But that also seems to be slowing down. Not sure if it's due to, again, staff just isn't trained well and it takes them a long time to make the drinks, or if like this AM, the girl at the window was busy flirting with the guy in his car after handing him his drink. It's cool to be friendly, but when someone goes through a drive through, they are doing so to be quick. Not sit there for 10 minutes while you have a giggle session with the cute guy ordering coffee.
This place could be a go-to if they just fixed a few things.
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