Called them right when they opened but it went to voice mail but only 15 minutes later they called me asking how they could help. Told them I had a cracked iPhone 5 case and they quoted me a very fair price. I show up and they helped me quickly fill out the paperwork and started fixing my phone for the same fair price they quoted over the phone. came back an hour later and it had already been fixed for awhile so I turned the phone back on with the brand new screen and everything connected and worked perfectly with nothing opened or snooped through. This place is definitely somewhere I would suggest for my friends to get their phones fixed.