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  • Given that Mandalay had a 3.5 star rating, I was stunned by my awesome experience here for a conference. Overall, excellent service and hotel setup. Rooms are quiet, modern, have an extensive minibar and are well-appointed with extremely cozy beds and pillows. The elevators are conveniently located to the casino and lobby, check-in is smooth with the option for a type of expedited mobile check in, the spa is amazing (only $30 for a day pass to the facilities), and every employee we met was pleasant and eager to assist from the bell desk to the front desk. Bell desk is quick and happy to hold your bag until your flight or until your room is ready, and will promptly bring bags up if you call down for them. Kiosks are available for you to check in to flights or print boarding passes...and they are complimentary for guests, as they should be. Wifi is easy to connect to. The beach is a wonderful place to spend some time relaxing (chairs are in real sand!), and there's also a wave pool, lazy river for floating, and several additional pools. The area has a bar and grill and convenient store so you don't even have to venture out for food and drink. I didn't have a problem getting a chair or with towels stacked up in other places unlike some other pools. Cabanas are available to rent. Casino felt smaller than others, but I liked that it wasn't as smoky, and I don't do much more than slots and blackjack anyway. There are several places with live music at night, a nightclub, and a great rooftop lounge (Foundation Room). I was worried about the hotel being to far from the Strip, but for a $5 Uber ride, it's worth it. Mandalay has integrated Uber seamlessly into their guest experience with clear signage and a conveniently located pickup spot....unlike other hotels who give taxis priority and want Uber to pick up around the corner. There's also a free tram that drops off between Excalibur and NYNY, or at Luxor. Can't say enough about how underrated this resort is. Well done, MGM.
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