| rev:text
| - SUMMARY--delivery order--Rachel's got the order wrong--refused to redeliver or give full refund. Very disappointing.
After a long day at work--my kitchen being once again empty--I had a hankering for a cupcake (plus some dinner). I searched GrubHub for "cupcake" and found Rachel's, located about 10 minutes from where I live. Maybe I should have driven over there. But I didn't. I ordered for delivery.
Selected that cupcake I was hankering for--plus a turkey and avocado sandwich, indicating no tomato, because I'm allergic.
Long story short--the delivery arrived, the cupcake was missing, the driver told me the restaurant had not given him a cupcake. NOTE: I could've ordered from any number of restaurants---especially somewhere that would actually deliver a cupcake.
I called GrubHub. Rachel's Kitchen told GrubHub they refused to send over a cupcake--apparently, they would have to pay the driver twice. I again told Grub Hub the only reason ordered from Rachel's was the cupcake, and I could easily have ordered elsewhere. It's not like the other item--a turkey sandwich (or whatever)---is that difficult to replicate anywhere else.
Twenty minutes later Rachel's changed their mind and told Grub Hub they would send over another cupcake. OK, great. That's standard good customer service.
15 minutes after THAT I got an email from GrubHub indicating Rachel's had issued a refund on the cupcake.
Called GrubHub. Apparently although people were AT Rachel's and the driver told Grub Hub he was literally 1/10 of a mile from Rachel's, Rachel's decided NO, they would not give the driver a cupcake to deliver. They offered me a refund (umm....duh?). They said also I would take 50% off my "next order" with Rachel's. Like I trust them now...? Like I'm champing at the bit to order from them again...?
SO then---I was starving by now---I finally bit into they turkey sandwich and....it's filled with tomatoes. Call GrubHub again---they were super efficient and contacted Rachel's who said they were closed---and no, they said---they would not issue a refund for the sandwich I could not eat due to *tomatoes* slathered all over it. GrubHub even told them to look at the order--I had specified NO tomatoes.
It is interesting to read many of the reviews...a consistency is a mention of lack of attention to detail and a lack of "smiling." It definitely felt Rachel's customer service is not delivered "with a smile," even just hearing about their decision-making re: their mess-ups with my meal.
By now...it was almost 10pm.
I had cereal for dinner. Probably better off without the cupcake---haha---but dinner would have been nice. And tomorrow I have to untangle the financial SNAFU and charges to credit card, etc.
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