Like they say, you can put lipstick on a pig...but its still a pig. The food and the service are NOT what I expect from this beautifully decorated restaurant. I would have been better off at Caraba's.
I've been to Brio about 3 times now. The 3rd (and likely last) time was a recent Sunday for brunch. There were 7 adults and 4 children. Our server seemed disorganized from the time she took our order to the time we had to hunt her down thru a passing server to ASK for the check.
Our entrees came out in batches. Some at my table were eating 3-4 minutes before my food arrived. I expected all the food to come out at the same time...even if that meant our server had assistance. To top it off, my food was cold. My salad that I ordered for appetizer was over dressed and the lettuce wilted.
When a woman in my party asked for water, the server only brought ONE water. She didn't ask anyone else at the table if they'd like water also. When the server brought the single water, she made it a point to say "we don't automatically serve water". I know we have a water shortage in AZ, but damn! At least ask!
Only the kids and the 2 adults who ordered French Toast seemed pleased w/ their food. 2 of the kids probably don't count, as they are 1.5 years old! These growing boys were just happy to be eating!
Fantastic food can make bad service bearable. Outstanding service & presentation can make "OK" food great. But mediocre service AND food call for a 3 strikes and you're out in my eyes.