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| - I've dined at Brio a number of times at various locations across the nation. I have always loved the food, atmosphere, and service. Let me also mention that I also always ordered the same dish (Grilled Salmon Salad) on each visit.
It had been a few years since we had dined at Brio so after I received a certificate for a free entree (steak and shrimp) for my birthday, I thought it would be a great opportunity to go back. There were 4 of us in our party (me, husband, mother, and son). We started with drinks (Blue Moon, Sprite, Watermelon Margarita, and Peach Bellini). The drinks were all very good. We ordered Calamari for our appetizer and I was very disappointed. The Calamari appeared to be made from frozen, the batter was bland, and the temperature of the dish was luke warm, at best.
Our entrees were also a let down in terms of temperature....especially since we waited a long time for our entrees. My husband's Sausage Pomodoro was the only dish with steam coming from it, my son's Lasagna was very warm (not hot), and my Mom's Grilled pork chops were barely warm. I ordered the Steak and Shrimp with Orzo. The bottom of the scoop of orzo was very warm (not hot), but everything else on the plate was luke warm. The sauce on the beef was heavily peppered and I had to remove it from the meat in order to eat it. The Shrimp was also very peppery and I could only eat a couple of them. When we told that waitress that the food was barely warm, she made a comment that she "didn't make the food". I know that she was trying to be funny, but I really didn't think it was appropriate nor did she try to make it right.
My son and I ordered mini desserts (milk chocolate caramel and tiramisu, respectively). When the waitress delivered them, she put a candle in mine for my birthday and then told me "I don't sing, so don't ask". Again...I think she was trying to be funny, but it still seemed a bit cold and unnecessary. On the bright side...the Tiramisu was pretty decent.
The realization of just how poor the meal really was came to light when the bill came. I've been known to drop some serious money for a great meal and I will never complain about price as long as the meal is great. However, to have sub-par service, luke warm food, over seasoned sauces (and under seasoned calamari), and a sassy waitress it sickened me to pay $160.00 for that meal!
Sadly, I'm quite sure that I won't be going back to Brio anytime soon. There are too many good restaurants in South Park to go back to one where I've had a bad meal.
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