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| - WHAT A DISAPPOINTMENT!!!!!!
NEVER AGAIN!!!!!
PERHAPS TO BUSY AT THIS TIME TO WORRY ABOUT CUSTOMER SERVICE!!!!! (any good business owner knows better)
It was my husbands 55th birthday, so I decided to plan a fun evening for him including the new aquarium, then dinner and finally dessert.
I searched for hours on the internet for a mediterranean restaurant that looked interesting and came across DISTRICT OVEN.
About two weeks in advance I made a reservation for 3 which was confirmed. I then called a few days later to up the reservation to more people and received a voicemail (which I saved) from the manager confirming my request. I called back personally to confirm and was assured by another staff member that yes the reservation was made. (So two verbal and one voicemail confirmations of reservation in total).
On the evening of his birthday about half way through the aquarium, I called the restaurant as were running to a little ahead of schedule to see if we could perhaps move the reservation to 7:30. AND TO MY SURPRISE THE HOSTESS SAID SHE DIDN'T HAVE A RESERVATION FOR US (WHICH I COULDN'T BELIEVE), but after I gave her the names of the people who confirmed the reservation and told her I had a confirmed (and saved) message from the manager that I would be happy to play, she said we could come on buy.
When we arrived we were seated at the worst table, closest to the door and that would be shared by others later.
I quickly asked to speak to the manger who moved us to a somewhat better table and I thought for a moment, "ok - things happen - the evening will be better from here on in and let's give them a chance"
We placed our drink order first and SURPRISE - they were out of two of the beers.
We placed our food order which arrived slowly and things we ordered never showed up.
Also, with our order for 5 people came 2 pitas which were only refilled after we asked several times.
Arriving at 8, we didn't get our mains until well after 9:30 and not all at once.
The food was OK, the service was at best MEDIOCRE , so basically the overall experience was ONCE NOT TO BE REPEATED.
ANY GOOD ESTABLISHMENT WHO SCREWED UP SO MUCH WOULD OF (AT LEAST YOU WOULD THINK) DROP BY TO ASK IF EVERYTHING WAS OK NOW OR MAYBE PROVIDE A COMPLIMENTARY DRINK OR DESSERT.
THE MANAGER NEVER DROPPED BY TO SEE HOW WE WERE DOING.
WELL DISTRICT OVEN - NEVER AGAIN
I WILL NOT BE RETURNING AND HAVE ALREADY PASSED MY THOUGHTS ON TO MANY OTHER.
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