This was a terrible experience. You can not reach anyone via phone, you have to book online, which I did and also requested a phone call. I rcvd no call and had an email in my email confirming a time for cleaning. I requested a call then and got a reply stating someone would call me in 15 mins. Still no call. The cleaners arrived & I had someone let them in. When I returned they were to clean the bathrooms & they were TERRIBLE TERRIBLE! The sinks were dirty, with tooth paste splatters on sink, the inside of the shower had brown marks from some sort of un rinsed product. I am so unhappy about this. I have tried to reach them every day since & have not recieved a call back from a voice mail or email. DO NOT USE THIS COMPANY THEY ARE AWEFUL!