I had a very bad experience from this store. I placed an order online for pick up. It was a panzerotti and while placing the order and about to check out I was informed to get a free dipping sauce, after everything I came to the store for pick up and then as I was about to receive the panzerotti, a man or one of the staff asked me for a code to get my free sauce, without the code I can't get my sauce. I didn't have a code cause it showed straight to my order that I will get it. It's included. The staff didn't care about my explanation, actually I didn't mind if I won't get the free sauce I just can't believe how that staff treated me, with that experience I called the office of pizza pizza and complain they said that I don't even have to show a code to get the free item. This store is so bad. The staff even said "I can't just give away everything in my store." I just can't believe how could he talk to his customer like that? Since then I didn't come to this store no more. No wonder the store was so empty. THE SERVICE WAS SO BAD.