I've been here several times with a sick cat, and haven't been too impressed with the service. I don't like the 'open' format of the clinic - it can be stressful for scared pets, and the barking can be distracting when you're trying to have a conversation with your vet. I also caught several pretty significant mistakes that would have slipped by if I wasn't paying attention. They charged me for a test that wasn't ordered, and forgot to do several things at the clinic that I needed to remind them about. When I brought the issues to their attention, everything was remedied, but it didn't leave me with a very trusting feeling. All said, Gateway isn't a full-service animal hospital. Both the prices and service reflect that.