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  • I went to this UPS store to have two documents notarized as I wait inline for my turn I tell the nice lady assisting customers at the register that I need a notary, she speaks up stating notaries are at this counter, our notary will be right with you. I moved over to the notary counter and I am standing there waiting. The lady who is the notary is about ten feet away taping boxes. I wait and I wait while she ignores me and continues taping boxes. Another customer who was two people behind me needs a notary as well. The nice lady at the register tells the gentleman the same thing she told me. Our notary counter is right over here, she will be with you shortly. The lady who is the notary still ignores the notary request and is still taping boxes. I am at this point awkwardly standing there thinking she has terrible customer service. The feeling she gave was what an inconvenience I am for her. After about 5 mins of me just standing there watching her tape boxes she decides she will help now. It gets better, when she walks up she tells the two ladies at the register I will not do any more notaries after these today; it is 1pm as I am on my lunch break. The entire situation was awkward and uncomfortable as a customer. If you do not like doing notaries or helping customers especially this time of year why are you working in a UPS store? I would assume she is a manager which in my opinion magnifies the poor customer service, her employees see this behavior and will do the same. This manager needs some customer service coaching. My job is based around customer service and I know the customer is the heart of any business without them the business does not exist.
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