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  • This review pertains to the service department only. My radio/entertainment system all of a sudden died and I panicked. This is a fairly new car and not having my radio really makes driving unpleasant. It's like the saying goes, you don't know what you've got till its gone. Anywho, I called the service department right away knowing that this should be covered under Hyundai's awesome warranty program. I was able to get an appointment within the next 30 minutes which was wonderful! I hate waiting. I was out and about with my three babies so I was hoping that the process wouldn't take too long. I pulled up and was greeted immediately by a service rep. I confirmed my name and appointment time. Another rep came a short time later and asked what was going on. I told her what happened and she went to the back after taking some notes. At this time my kiddies were getting a bit antsy. I was not looking forward to find out how long I needed to be there. But she came back quickly with a mechanic and he inspected the problem. He left after about 3 minutes. She then approached me with her clipboard and I braced myself to hear some bad news. She told me that the whole system needed to be replaced but that they needed to order the part which would take two days or so. They would call me once it was in and the replacement would take a little over an hour. She told me that usually they take the vehicle to the back to get inspected (which could take up to an hour) but seeing that I had my little ones with me, she took it upon herself to make the process as quick as possible since it wasn't a major repair. I was so grateful for her thoughtfulness and thanked her several times. The entire appointment took about 15 minutes! And I know beforehand how long the next one will be so I can plan not to bring the little ones next time. Best experience ever at a dealer service department!
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