Well.. Yeah it's crowded between 4-7p.
Yes there are usually weights EVERYwhere I mean EVERYWHERE scattered in the gym.
Yes the staff really isn't personable
1. Expect crowds at ANY gym between 4-7p.
2. Most gyms where people actually like to workout and are serious about it you will find weights scattered everywhere. You may even have to wait for a machine or two.
3. Do you really come to the gym for the customer service experience or to work-out?
Of course I would prefer less crowds and people to actually re-rack their weights. But common sense will tell you that probably wont happen especially if you go during the primetime hours.
Overall it's exactly what I expected from a franchised gym.