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| - I came here with my mom because we wanted to see if they were better than Black Bear Diner. To cut it short, they are not. Better customer service at Black Bear and I feel that the food is better.
My first dilemma-
I ordered the open face beef sandwhich. At the top of the menu it said i had the choice of fries, potato salad, soup, or a salad. I could sub those items for onion rings or sweet potato fries for a $1 extra. So i picked to sub a regular side as stated on the menu and do onion rings for $1 extra. BUT I still got charged for a side of onion rings which is almost $4. The waitress argued that I dont get a side because i got mashed potatos on my sandwhich. We showed her the menu and she still continued to say otherwise. Well, if you think about what an OPEN FACED BEEF SANDWHICH is and what they are saying comes on the sandwhich, its piled with potatos. If my meal didnt come with a side then they should have stated on the menu that the opened faced sandwhiches do not come with a choice of side, or the waitress should have said your onion rings will be $4 extra. But dont put on your menu that ALL sandwhiches come with a choice of side if they dont. If your going to single out sandwhiches then at least make them known to the customer.
The taste.
As far as the taste goes, i wouldnt order it again. The potatos were decent and it was clear they were freshly made. The meat did not really have a taste to it even after adding salt and pepper. The gravy was extremely salty and was really the only thing that added flavor to that dish. The waitress stated that the bread was a thick texas bread. My mom and I had to laugh because the thickest the "texas" bread got was your average slice of white bread which was exactly what it was, white bread. To top it off they put 2 slices under your meat and the bottom slice that was hidden was not even a full slice. Its not that hard to just put a new slice on instead of trying to hide it, it wasnt as if it was toasted so it wouldnt take much time to swap it out. Just a thought.
The onion rings i ordered were great. Are they worth $4? Absolutely not. Ive had a lot better onion rings but these were worth a try.
My mom ordered the grilled chicken sandwhich which was under the same category as my sandwhich keep in mind here. She ordered sweet potato fries for a $1 extra. She asked for mayo on her sandwhich and by the time she had got it, the mayo had dried up and turned a tint yellow, she had to ask for an extra side of it. Yuck. This is probley from the fact that when she was brought her dish, it came out with regular fries so the waitress had to take the dish back and exchange those fries for the sweet potato ones, which took extra time. We had to laugh at her dish as well because her sandwhich came with, 1 little tomato, 1 HALF slice of lettuce and crusty mayo on an untoasted bun. Her verdict was that the chicken didnt really have a taste to it. She enjoyed the sweet potato fries though and thought they were worth the extra $1.
We wanted to try their pumpkin muffin and pumpkin coffee cake, but that desire ended real quickly after our dinning experience..
I never really have to include soda in my reviews because ive never really had a problem. But the soda didnt taste like the soda it was supposed to be. My moms pepsi tasted very watered down, flat and had a small after taste that we both couldnt pin point. She orders her drinks without ice, so there really was no reason or excuse we could find. The Sprite was a disaster as well, i really could have just drank water, squeezed a couple lemons and put a little sugar and it would have been the same.
Although things were brought to their attention, nothing was done to fix or even offered to be fixed. It was just an argument or excuse on why it was that way. Instead of offering a different soda, there was just an excuse on why it was the way it was and that was it. No water, no nothing. Instead of offering another slice of tomato, the excuse was that it just came that way and theres nothing she could do for us or bring an extra slice of tomato.
I mean really? The manager came over and listened but again didnt really do anything to change the situation besides change the $4 onion rings to $1 per what the menu states. It just seemed to be excuse after excuse which was really surprising seeing them be so friendly with the older crowd.
As a first timer, this was a bit much and i dont think my mom and I will be giving it a second try. Not if its such a hassel to get an extra slice of tomato or a decent soda. Yelp let me down this time..
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