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  • Customer service is horrible. The only time the waiter came by was to bring the food and to bring the check. While we were eating the propane ran out heating the hotpot. So we tried to flag down a waiter without success. They were literally facing us and not one came over to ask us what we needed. It's like we were invisible. We finally flagged down the busser to get the propane changed. Maybe the tip should go to the busser? The waiters just walk around aimlessly. The hostess actually took our order. Majority of the time they walked out of the kitchen with out bringing anything out. Waiters at other restaurants actually work for their tip. These ones just don't care. The hotpot is just mediocre compared to what you can get in L.A. I've seen way better hotpot at an average hotpot restaurant situated in a grocery store in Beijing.
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