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  • I've been a frequent customer of the BSO but going forward, I will not shop there anymore, or I'll at least go to another location. Yesterday I purchased a CHI flat iron. A few hours later when I got home, I realized that a) I can't have an iron without a heat dial as it would damage my hair since it's fine and b) through some online investigating into models with dials, I found out that the BSO's prices were far too high on irons. I immediately called and asked for a refund since the product was still in the box, unopened. The nice staff worker there called the store owner to find out if I could get a refund. I did make the error of quickly stating that price was the reason for the return, instead of giving a huge explanation, which was silly in retrospect, but nonetheless, she called me back and told me that he won't take the iron back. Store credit only. This is terrible service!! I've been supporting this location for a long time and I'm truly dissapointed. Once the credit is used up, I'm done with them. Word of warning, be careful what you buy from them and do price shopping first.
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