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| - I purchased a home in Quintessa (Mountains Edge) from this builder in July 2017. They didn't start building till 10/17, then it was a mad rush to finish by year end. I was told on 12/26 it was complete. Hardly! It true when they say the little things go a long ways..... no warranty paperwork left for any appliances, microwave crooked (ended up being kitchen shelves crooked), dishwasher didn't work, patched holes were not textured or painted, power outlets didn't work in mater bath/closet, light switch didn't work in extra bedroom, several paint touch-ups needed to be done that were pointed out in the walk through were never done. I spent at least three Saturday's waiting around in an empty house for these things to be fixed and then when they could not come on Saturdays, I had to take off work to sit and wait around for the four hour time window. Customer Service was never much help, all she could do was say "sorry". After the wiring was fixed, it was drywall patching again, to which I had to paint myself after begging for four weeks to get my touch-up paint kit.
So after moving in I had to spend $60 of my own money on paint because the touch up kit took so long. My front steps needed to be re-painted due to some kind of discoloring from the builder. I had to ask for this to be done, apparently it was not common sense from the numerous times they builders team was in/out my front door. The day I decided all things had been complete, I asked for my key back and was told I would have to be available between their working hours of 7-4pm to get my key back. You would think after the weeks of headaches, they would service an upset home owner and come to me at 4:30 when I would be home. (yet again, I do have a job) Then in the midst of all that I was never given the garage door clickers and the gate clicker didn't work either. Tracking all these things down on my own time was not fun. (moving is not fun) Instead of these things being just common courtesy by the builder turned into a babysitting job of contractors.
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