I've been going to Modish Nail Spa for 3 months now. The salon is gorgeous and clean and the nail techs are all very nice.
For that I will give 2 stars.
Upon walking in, especially as a new client... the receptionist is unwelcoming and does not instruct that you have to fill out a pink slip for services requested. It's a little confusing and awkward.
First impression is the beautiful salon but the receptionist is the second impression and I have found her rude every single time.
I came in for a scheduled appointment and waited 20 minutes before being told she had called to tell me I had been double booked. I asked her why she didn't leave a message and she said they do not leave messages. I was seen within a half hour of my scheduled appointment with a different tech and I was satisfied.
Today I had an appointment at 9:30. It was snowing so I checked Instagram and Facebook and there was no mention of them being closed. I also tried calling 15 minutes before my appointment but was unable to leave a message. I did not receive a courtesy call stating they'd be closed so I drove there... only to find they were closed! I had the courtesy to show up for a scheduled appointment but I guess they have enough clients that they don't need to show the same courtesy to us.
With the 50,000 nail salons in the area I don't need to waste any more time going to Modish. Apparently they don't need my business.
Mike, it may be a good idea to read your reviews and make the changes necessary to improve your business. First change being, replace your receptionist!