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  • This last visit, we made reservations for 8pm for a party of 10, celebrating a birthday. The restaurant was about 3/4 full, yet they didnt seat us until 8:15pm. The hostesses were rather apathetic about the whole thing, and were saying we just needed to wait for people to leave, instead of them pushing some open tables together. Our server was great, but a bit overwhelmed by himself doing a table of 10, which is understandable. It took 1hr 15min for our entrees to all come out. This was frustrating since by the time our food came out, the restaurant was about 1/3 full... so this wasnt at a peak time. I wasnt going to complain, since we were just trying to have a good birthday, and were just gonna chalk this up to a off night in the kitchen. But this changed when the manager came by and asked us how our night had been. When I told her the food was good, but it took an 1hr 15min for us to all get our entrees, she decided to tell me I was wrong. I told her about our late seating even though we had a reservation, and she proceeded to tell me I was wrong about that as well, saying we were sat at 8:07pm. She then argued that since we ordered appetizers... which took forever to come out as well, that was why our food was late. I told her that since she knew all the answers, and that I was obviously just lying to her, that I didnt understand why she even asked us how our service was. They comped our table 3 small desserts as a way to remedy the situation... Which was underwhelming. I feel for our waiter, because the manager seemed to give him a hard time, which we made sure to clarify he did nothing wrong. Long story short... The management doesnt understand the definition of customer service. The food is good though, but its not worth going back to. Plenty of other places that we will have birthdays and large gatherings at.
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