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| - TERRIBLE SERVICE BY MANAGEMENT!!!
My sister, fiancé, and I arrived tonight around 6:30pm. We were carded outside, before even entering the restaurant. My 21 year old sister who's never been here before says, "ohh, is this place like a club?" Who cards outside a restaurant at 6:30pm? Ummm, ok.
Our server was super sweet and really attentive and we really enjoyed her. She does NOT have a part in this review. My sister and I both order sangrias. Fiancé orders a sample of a beer. She drops off sangrias at the same time as his sampler. He tries it, orders a different beer as well as wings.
Wings come out about 10 minutes after being ordered, fiancé asks the food runner who drops them off if he could order a beer (same beer he ordered with the server but since it had been so long he thought she may have forgotten). Food runner says, "No, but I can get your server." Attitude!!!! Fiancé says, "Oh, well I asked her but it's been about 10 minutes." Fiancé wasn't even rude, just wanting his beer?! We are understanding to the fact that she was busy and may have forgot, that's why we asked someone else...
5 or so minutes later manager comes over with beer and says, "Who ordered the sunbru?" Fiancé says, "I did." Manager says rudely, "Can I see your ID?" First of all, we got carded outside before entering, my fiancé is a doctor with a full grown beard at 29 years old. Yeah, totally underage. (Are you not keeping tabs of your employees with carding correctly?) My (barely 21 year old) sister and I who look younger are sitting with drinks in front of us but yet don't get carded? How convenient. Also, we noticed a security guard standing next to manager while he's carding my fiancé. Classy
For our entrees, different food runner delivers food, and a nice female manager (different than the previous one) "checks on us" throughout our dinner. Terrible service by management that should have been handled WAY differently, and honestly, we are regulars at your establishment and we will NEVER return to this location again.
By the way, our server did tell us she forgot to ring his beer in.. Interesting how things happen, eh?? Enjoy your 1 star.
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