We had an air conditioner installed in Sept 2007 from Home Depot. Our electric bill never decreased as promised since we were purchasing a dual compressor unit and many times our home never cooled in summer time. We have had the unit serviced by the company that home depot warranty requires and have had issue with this company as well putting a hole in our ceiling b y being careless, not keeping an appt and not recognizing that the dual unit was never hooked up only one pump has worked ( the smaller since day 1). the issue was brought to our attention as we had enough of Orangutan warranty service co and called our own recommended company who stated that the unit was never installed properly and they cannot fix because wires were never run from the larger pump. We were disgusted that home depot company never mentioned to us and after much communication over the last month, I was denied that home depot would repair. They knew from the initial conversation that another company discovered the negligence and denied because someone else touched the unit. They never have offered for anyone to come inspect. The resolution expert, Elaine Bryant was made aware that this other company touched the unit to offer a fix to home depots neglect and based off this my claim was denied.