I've eaten here about a dozen times in the past year. The food is consistently very good. The service is consistently bad. When I say bad, I mean they are not attentive.
My gf and I just went on 10/3/14. We were there for an hour and a half! It took 10 minutes to get a Kirin light. We made the mistake of telling the server we needed a few more minutes to order our food. She comes back no sooner than 10 minutes later.
When the food came, we didn't have any ramekins to put our soy sauce and wasabi in. I had to get up and go ask a random server for some
Our daughter decided she needed a knife to cut her chicken with and some extra teriaki sauce. No sign of our waitress 10 minutes after our food arrived. I had to get up and go ask a a random server for teriaki and a knife.
Waited another 15 minutes to get the check and ice cream for kids.
We will not be back. We are taking our business to Sakana.