rev:text
| - First, let me say that I am a very finicky customer. I worked in the beauty & styling industry for years with the best of the best (in another state) and know my way around salon technique.
The bottom line is that after spending $350, I had received hair that wasnt even remotely close to what I had asked for. The stylist, Forest, was polite, professional and had good technique. However, in the end, she did what she wanted and I walked away extremely dissatisfied. My color was brassy at the roots and drab at the ends. The fine weave I received was exactly what I asked her NOT to do.
The salons interior was clean, but the interior aesthetics were outdated and lackluster. The design wouldn't bother me in the least had the stylist been a better listener or the price been more fair.
I would not return to Rolfs to 'try again' . At the price I paid, it should have been close to perfect.
Stylists are a dime a dozen in this town and the great stylist are almost non-existent.
Update- I decided to go back to the stylist the following weeks to give her the chance to "correct" the color. I figured that a few foils later and I could achieve the desired look I had paid for and desired. The receptionist implied that I was just looking for a touch up and that everyone needs a touch up after their hair grows! I found her attitude very condescending. The stylist kept saying that I had asked her for that color.
When I was finished, I was appalled to find that I was being charged an additional $100plus to correct their mistakes and I left the salon with hair breaking off all the way home. So in all, I spent over $500 and more than 6 hrs for very mediocre salon services and broken damaged hair, even though their website states that highlights are from $75 and up. Im not sure what made my highlights so much more expensive...
|