I've been to the L& D ward once in my pregnancy so far. The staff was very nice and I was seen right away. They were helpful and gentile and made me feel reassured.
They offer free childbirth classes, classes for kids becoming an older sibling for the fist time, and free 'daddy boot camp' classes and we've taken advantage of them!
I know some people say bad things about this hospital, but I've only had good experiences with them!