To the owner of this nail salon:
Please do not try to right your wrong by copy and pasting the same response to multiple people. It is definitely impersonal and it feels as if you are accusing people of writing false reviews. It is also unprofessional to be asking for sensitive information so publicly. This is a matter that needs to be dealt with in private. But my name and picture are on my yelp account for your assurance. I do find it weird, however, that multiple people have had the same issues as I did. Maybe there is something on your end that could be improved. Thanks!