Thanks to the other reviews posted here, I contacted Vladimir about a problem with my 12 year old Maytag front-loading washing machine. Incredibly, he suggested a way I could save my money and make this particular repair myself -- and it worked!!
He has a great philosophy: If he can help you solve the problem over the phone first, why not? If it's not something that can be fixed that way, then he'll come out to repair it onsite, and with very flexible business hours too! That saves the customer time and money and keeps his schedule open for the bigger problems.Smart man!
He's my first call from now on for all my appliance needs!