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  • I cannot speak more highly of this business. If I could give 10 stars I would. This is hands down the best customer service I have ever received in my life. I was there maybe 10 days ago and I was really impressed with the store. Located right outside the heart of downtown this independent bookstore is a true gem in our Las Vegas community. What initially drew me in was the writing critique classes as well as the various book clubs they offer. The bookstore itself while it may be much smaller than your chain stores like Barnes & Noble.. is not by any means lacking in product. Seriously I found some of thee best books I've been dying to read here which I could never find at chain bookstores. But what makes this place so special is the people whom work here. Drew in particular. Omg what an angel face. I was looking for one book in particular I could not find and he immediately got up and helped me order it from the warehouse to have it shipped to my home. He told me it should arrive in 2-3 days which I felt was almost too good to be true. 10 days later I hadn't received my book so I called to just see how things were going. He promptly returned my phone call and kid you not within those 15 mins my landlord handed me the package containing my book. When he called I apologized and told him I had just received it. He apologized to me and said that he was mortified it took as long as it did but he was happy that I received it. He then went on to refund me the full price of the book and on top of that offered a gift card which I could not accept he was being so accommodating. I felt extremely valued as a customer and will ALWAYS purchase my reads from this bookstore in the future. Drew turned me from someone who was just looking to check this place out into a loyal customer for as long as I reside in Las Vegas. Thanks so much Drew!
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