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  • My wife and I usually frequent the Costco Heartland location and decided to go the Laird location. Upon cashing out, we were told by the cashier that spouses were not allowed to use any form of payment to pay for items unless it was a joint account card being used. We were so surprised and taken back by this considering we never had this issue at any other Costco location (in Toronto and Ottawa). The manager arrived and continued to accuse the other Costcos for not following policy...which I felt was very unprofessional. Additionally the associates who stand by the main doors verifying Costco members and receipts (after purchase) were scrutinizing Costco members like they were shop lifting (including us). This caused a massive backup while trying to exit the store. We haven't experienced this at any other Costco. All in all a very poor customer experience. PS. Parking is also next to impossible at this location (we were there on a Saturday afternoon). Drivers usually spend 5 to 10 mins driving around the packed lot trying to score a parking spot. We will not be returning to this location.
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