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| - Although the service was very bad, the food was good. The rating reflects the overall experience As a family.
One Friday evening we decided to go out for dinner as a family. My husband, our 2 young children and myself.
We had called ahead to reserve and as usual make sure they could accommodate my food allergies. The person we spoke to was not polite or professional, but said yes. And since we've been planning on giving this place a chance for quite a while now we decided to go ahead Anyway.
When we arrived we found the entrance to the restaurant was extremely awkward, you walk through what seems to be a tunnel due to the /temp/portable walls they had put up on two sides and then you suddenly feel like you're in the middle of the restaurant. No one there to greet you or see you. We felt like we were standing in the way of the staff and were very i'm comfortable and uncertain if anyone will even sit us.
Eventually my husband got the attention of one of the waiters and have mentioned that we have reservations And would like to be seated. They sat us the very back of the restaurant, it seemed semi private and quiet which we preferred due to the fact that we were there with young children. the majority of the restaurant seemed to open concept and everyone was seated very closely and seemed somewhat uncomfortable to be there. The back of the restaurant where we were seated seemed like it was a temporary location for clientele, it almost seemed borderline like a storage area and they had opened another yet temporary wall to create more seating. Our table was a very wobbly and so were the chairs. Which was not a huge deal but we would assume that they could correct that in a very simple manner. Once seated down, we had waited for our waiter for quite a while until he finally showed up and realized we were sitting with no menus, he finally went and got us some menus and yet again left us sitting there. He later on came to take our drink order but we were there with her children who are very hungry and it was getting very late so we simply wanted to get the orders in and get the food cooking. To our surprise, He had let us know that there are no children's menus and we would have to order from the regular menu. We had asked him if he could possibly create something simple for the children like a pasta with some cheese, to his confusion and misunderstanding we had eventually came to common ground agreement and they created a simple penne with too much butter. And sprinkled dried Parmesan, not fresh. Our other child wanted to have pizza and we asked if there was anyway to make a small pizza for a child, and we had to order the regular size pizza which cost about 10 or $11. My husband and I we decided to start off with a drink and an appetizer each. Also we have heard their dinner specials and decided to order from there, much later after appetizers were eaten, our waiter shows up with an apology trying to explain that they have run out of the dinner specials and that we should order something else. With it getting late, and a rough start for the server, My husband and I had exchanged looks at one another in confusion as to why it took him so long to announce that, and the fact that our children were pretty much done eating....We decided not to make a fuss and go ahead and order something else. Each time the waiter would come to clear our plates he would give me a very strange look in surprise and confusion as to how I would manage to eat all that food. (Awkward!!) He was impressed/shocked yet I don't believe it was in a positive way. Overall we were disappointed that our children are forced to order from the main menu which was quite overpriced for a $10 penne with butter which they didn't even like! and a $10 boring cheese pizza , and neither did include a drink, They had given us very tiny glasses, each one had ice tea in it they had charged us $2.50 each with no refills. We thought that it was a very steep and unnecessary. At the very end of our dinner although the service was terrible the food was still good, we had mentioned that the food was good but we wish that they would accommodate a children's menu or consider half portions for young children who could not eat that much and we felt that a lot of food went to waste. We also mentioned that we eat out often and majority of family restaurants cater to families w/ children and offer children's menus places such as Moxie's ,the waiter went ahead and compared Moxie's to McDonald's and Burger King and said that they could afford to do so, and went on a rant about how it's very expensive and not worth their while to do so and that he has been in business (serving) for a very long time to know.
We tried to correct him by letting him know that we have family Who own restaurants and we know for a fact That a children's menu including a drink would literally not cost them very much and would bring in more clientele, and more families on weekdays!
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