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  • Ok where do I start? So I go into Einstein's there's a few customers sitting down enjoying their food and there is no line at the register. I'm thinking I'm in luck, in and out in a couple mins. So I'm in front of the register for a couple mins and getting passing looks from the employees walking back and forth behind the counter. So at that point Im looking at my watch periodically trying to see how long it's going to take to get served. Because by this time they've already made eye contact and noticed me. No greeting like "I'll be there in a moment" or anything. There were 2 employees making the same bagel sandwich. After Ive been in line for about 7 mins one of the sandwich girls decided approach me and take my order. I told her I wanted the box and she ask what I wanted and I looked and there were maybe a total of 3 baskets behind the glass that weren't empty, the protein bar basket, blueberry bagel basket and a basket with 3 plains. I asked if there were any more bagels and she acknowledged by pointing at a bakers rack. I then asked which ones did they have and she gave me a sigh as she went to the rack. At that point I told her to give me whichever 13 count total and she sliced them per my request and provided the cashier my order. The cashier was a bit older than the rest of the crew so I'm assuming she was the shift leader, she didn't ask me if I wanted anything else or greeted me, just held out her hand and took my card. ABSOLUTELY THE WORST CUSTOMER EXPERIENCE AT AN EINSTEIN BAGELS STORE EVER!!!! Shitty customer service! Hopefully management reads these reviews so they're aware that this location is in need of some serious in depth customer service training. This location is hurting the Einstein brand.
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