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| - You can see my original message from Nov 25 below. It's December 18, and I have had yet another disappointing encounter with the Associates at 6330 W. Flamingo. When I saw Susan Schuder Nurse Practicioner in October, she gave me a prescription for Chantix. Because they will not give you a paper scrip, I was unaware that the prescription was only for the starter pak, or 30 days of a 90 day program. I filled the prescription, but because of other pending bills, I did not begin taking the medicine until I knew I would be able to afford the second month. It is not covered by insurance, the starter pack was $330, and each of the 2nd and 3rd months is around $290. (I really want to quit). I called the pharmacy to have my 2nd month of the program filled on Sunday, December 13, and was amazed to be told that there was no order for either the 2nd or 3rd month of the Chantix regimen. The pharmacy called and left a message on Sunday, Monday and Tuesday without any response from Ms. Schuder or the doctor, Daniel Malone, who is her supervisor. I called SWMA on Wednesday, 12/16 and again today 12/18, and yet nothing was happening!! The pharmacist called me back to say they were very confused at that office and the person he spoke with was unaware that Chantix is a 3 month program. I finally was put in contact with a Dr. Choe with something called www.nowclinic.com. Never heard of this outfit before, nor am I sure how nowclinic is connected with SWMA, but I am grateful for his intercession, although he did caution me to always contact the now clinic when I am having difficulties with the regular SWMA associates. (Dr. Choe - does this happen often?) The pharmacy I use never has this product in stock (that's why I started 5 days before I was due to run out of medication), and hopefully, my Chantix will be available to pick up Monday, 12/21.
BUT MY POINT IS: Why should any patient have to put-up with 4 and a half days of aggravation for health care follow through? Why did no representative of SWMA call me with their questions? I have no answers, I can only posit on the nature of such shoddy treatment.
After the issues giving rise to the 11/25 message I left for the Flamingo office, it took a wonderful person called Phylana Thomas from 888 S. Rancho Urgent Care to see my post and to contact me on THANKSGIVING DAY and get me an appointment for some quality healthcare the following day. Please see that review - I cannot tell you how much I appreciated the quality of care I received at that location. Wonderful experience.
NOVEMBER 28 EMAIL FROM YELP REPRINTED HERE: No reply yet from Southwest Medical Associates at Flamingo
Hi Joyce,
You sent a message to Southwest Medical Associates at Flamingo on Nov 25. Just wanted to let you know that we haven't heard anything back from them yet. Bummer!
You may want to consider calling them instead: (702) 876-4449
Your original message to Southwest Medical Associates at Flamingo:
I am still waiting to be contacted by your staff. You phoned at 3, asked if I could return the call; I did, but was unable to speak to Dr. Malone or his nurse. No one was picking up and the receptionist told me that the calls were not being picked up by voice mail. Questions regarding treatment options that needed to be addressed were not; I am waiting for Dr. Malone or susan to call in a prescription for me. Thank you.
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