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  • The Management at this location is horrible and the employees lie in your face and deny anything they have said previously. The five foot nothing Latin male Supervisor/Manager whatever his "Important Underpaid" self title is was very unprofessional and rude. We found something we were looking for that was 2000.00 retail that we could buy for 500.00 which of course is a fraction of the original cost. We had a layaway that we canceled and were told we would get full credit towards other merchandise and the female agent told us they waived the $10.00 cancel fee. We decided to look at other merchandise then decided on keeping the original layaway item and just paying the balance to purchase it out right. Now keep in mind this all happened within the same visit within 20 minutes or so. We see they added the $10.00 to our balance and I inform the lady who just told us they waived the fee that it is added. She looked at my bf and I ands says yes you owe the 10.00 even though you canceled and then decided on purchasing the original item the same day. We said what do you mean as you informed us you waived that fee as a courtesy less than 10 minutes ago??????????? She looked at us both even though we both heard her and denied it. Then her "Manager" comes over and says no you are paying it I am not waiving anything! I told him I will spread word on this type of negative and dishonest service they provided me and he replied, ok go ahead and walked away. Wow, I have never been treated so bad in my life for making a purchase. Wow so you mean to tell me they are not going to hold their employees accountable for what they inform customers? Bad, Bad, Bad! We know is only $10.00 however it is the principle of the matter, dishonest employees with Managers that will back them up when they have mislead a customer is wrong. We just made a $500.00 purchase and they chose to lose a future sale over $10.00? Not a very smart or savvy way to operate a business at all as there are way too many other places to do business with in Las Vegas. I will not do business here again EVER and I will let everyone I know hear my story! This could have been a nice business transaction however they chose to make it ugly which is most unfortunate. The 1 star is for the only employee in the store who treated us good and that was Tony. Thank you Tony for doing your job it is a shame you have to work for such Assclowns though.
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