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  • ZERO stars.This location is a real joke. I had a reservation (which was made days prior) to pick up my rental at 3:15 on a Friday. I walk in the door at 3:10. Nobody in line. Great! This should be quick. paperwork took all of 5 minutes. Declined the insurance. Done. I was then told an attendant would bring our car around.......just as soon as he washed and detailed it. Seriously? You knew we were coming for the Toyota Camry yet it is not ready? Nice. Almost every employee in this joint is was screwing around or playing grab ass with someone at some point. I would know because I sat and waited for my car to be washed for over 30 minutes. Even the people in the back offices were being unprofessional. Half the staff looks like a bunch of fresh out of prison rejects. Every time one of them would walk out they would just stare at my wife and I. Finally went through the motions and got my car. Some detail job, the windows still had smashed bugs on them and the car was not clean. Imagine that. I was told to fill up the tank and bring a gas receipt on drop off. No problem. Had the car 2 days and then dropped it back off on Sunday. I drove the car a whole 38 miles. Filled up the tank less than a quarter of a mile away,and got a receipt for $10.00. Even though $5 was returned to my credit card because the car would barely take 5 bucks in gas. I hardly drove it, as having my car serviced was the only reason for the rental. I go inside on Sunday at 3:15 exactly to return my car. I get the guy with the prison tattoos and no personality. He goes out to inspect the car. Comes back in a few minutes later . looking as though he is struggling to write something on my inspection receipt, and takes 20 seconds doing it, I get the slip and it reads FULL GAS, under the remarks area. I wonder if he had to sound it out as he was writing it? So as I had a retail me not promo I ended up paying $79.xx for the weekend after discount of $15. He hands me a receipt and says nothing. I ask am I good to go? he says yes. I check my credit card statement 2 days later...there is a second charge from Budget after the $79 (which was charged on FRI. The second one was for $16.53 and it was charged on Sunday after I dropped of. Upon closer examination, the second receipt I was give had a blank area where it says fuel. Or how much was in the vehicle upon drop off. BLANK. the inspection sheet says full, actual receipt, BLANK. How shady can you be? They were conveniently canceling out my discount I had received. I called and spoke to a csr from budget because it didnt say anywhere what I was being charged for. After being on hold forever i was told I was being charged for gas. over $9 a gallon. Yes $16.53 isnt that much but I know for a damn fact that the gas tank in this toyota camry was almost overflowing it was so full. 15 minutes on the phone with the csr and he assured me he had removed the charge. Well guess what. he didn't. 2 weeks later I still have the charge. another call to Budget and more time on hold. The woman who I get on the phone finally, makes it seem like my issue is just a hassle for her. Talk about shitty service all the way around. Now I have to wait another 48 hours and see if I actually do get a credit back to my card. My last couple of rentals have been through Budget. NEVER AGAIN. Scheming and scamming people. Ripping them off for extra money hoping we dont catch it on our statements. What a bunch of bull shit. what a hassle. Steer clear of Budget car rental. Especially the jokers over at this location. Crooks.
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