| rev:text
| - We just had a generally bad experience with this place.
Our car was hit by another driver and had to go into the body shop for a few weeks of work. Our insurance company covered a certain amount per day for a rental car and they directed us to this location to pick up a car.
We had $30 per day to spend and supposedly were using this rental car company because the insurance company had a partnership with them for good rates.
I've rented quite a few cars and am usually able to get a decent car for $20-30 per day from non-airport locations, so my expectation was that we would be able to get a reasonable rental car for this rate.
Unfortunately, we were given just one option; a Dodge Avenger. This car was terrible. The interior of the car had not been properly cleaned and there was some sort of sticky liquid in/around the cup holders, which was gross. The rest of the car just did not seem clean overall, for example, my husband had to point out a large stain on the back seat when we picked the car up initially, and the guy helping us did not apologize nor was he particularly concerned about it - apparently stained upholstery is okay by their ... standards... ? But to me it is just ... ewww.
We had the car for 3 weeks, which means that they were making about $650 over the course of our rental, but apparently $650 did not entitle us to a clean car.
In addition to the cleanliness issues mentioned, the car was also in bad repair. When we left the rental location, we soon noticed that the brakes squeaked constantly. I can't believe they are renting out cars that are not functioning correctly - this is crazy! It doesn't seem safe at all.
Our car in the shop is an SUV, which we usually use for toting the whole family, carseat, groceries, percussion equipment, etc around town on the weekends and in the evenings. As a result, the tiny Avenger was a complete disappointment and not terribly useful to us, however the cost to rent an SUV (hundreds of dollars per day) was silly and not a possibility. My only consolation was that it was a small car, so it would of course be more gas-efficient than our lumbering, gas guzzler SUV, right? Ummmm NOPE! We had to fill this car up about once per day on the weekends. I honestly don't know how this level of inefficiency is legal, considering how horribly wasteful it is (not to mention how expensive this got)
At the end of our rental we discovered that their hours are completely inconvenient to anyone who works a normal job, and they do not have an overnight key drop for when they are not open. We got the call from our mechanic at 5:00pm on Thursday that our car was ready and could be picked up. This meant that we needed to drop off the rental car right away as our insurance would not continue covering the rental now that the work on our other vehicle was finished. This location closed at 6:00pm, which meant that we would not make it there before they closed. We definitely did not want to have to personally pay for this car for even one day considering how unhappy we were with it already.
We called around to see if we could drop it off at an alternate location that was open later, in order to avoid any charges, but were told that while we could do this, it would be subject to a $50.00 fee for drop off at a different location. This is a ridiculous fee considering it is almost 2 days' rental cost. No one with Enterprise was willing to help, even after explaining the situation.
Ultimately, we had to get to work 2 hours late so that we could wait till 8am to drop off the rental car before driving to the other side of town where we work. It was just such a stupid process.
We did mention the drop off situation to the agent we were dropping the car off with when we returned it and they tried to argue that we could drop off at an alternate location and she was apparently unaware of the $50.00 fee that their company charges to do this. She also tried to defend the lack of an overnight drop off as a safety issue, which I understand considering that this location is not in a great part of town (but this is still not a reasonable excuse for being so inconvenient, honestly)
The parking lot is extremely narrow and weird, so getting in and out is a pain.
Don't use this location (or really Enterprise in general) at all if you can avoid it, they seem to be awful and have terrible, dirty cars that aren't kept in good repair.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)