I called Nick Coons late in the afternoon and he had someone at my home in less than 24 hours! Chris was wonderful. He was on time and very pleasant. He removed all the nasty stuff I had on my PC. (I'm sure it wasn't "operator error." Ha ha.) He tested everything and set me back up to where I was before. I would highly recommend Hyperion. Their fee is VERY reasonable for true professionals. Someone else might charge less but it's not worth it if they mess up your computer!