This review is based only on the e-mail seeking a quote for a cake.
I realize the real money is made with wedding cakes.
I e-mailed for a quote for a graduation cake.
What I got was an e-mail response about how much cakes start out at as if I could not possibly afford to order a cake. I responded that the price was good.
I did not hear back again till I was already on my way, about a week later, to order the cake at another bakery. Another bakery who actually responded to my e-mail with an estimate and had cake samples for us to taste too.
I didn't spend over $1,000 on a cake like some brides, but if I am spending about $600 (what I ended up spending elsewhere) I'd think that is enough to warrant a little service.
My experience is if you're not spending enough, they do not even want your business at Sugarlips Cakery. Good to know!