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  • Not all good service is about doing it right the first time - but sometimes the BEST service is making it right when things didn't initially turn out as planned. Harris & Sons exemplifies what it means to have strong business ethics, read on! I retained the services of Harris & Sons in November 2014 to trim 5 large trees at my rental property. I live approximately an hour away and don't visit the property often. The trees were trimmed and my tenant told me they all looked great. (She didn't know the scope of the services for which i had contracted). I visited the property for the first time since the trimming in June 2015. One of the trees, a Queen Palm, showed no signs of trimming. In fact, I contacted 3 other tree companies who told me the tree probably had not been trimmed in 2 years. I reviewed the invoice and receipt and confirmed I had contracted for trimming of this particular tree. So I gave the company a call - inquiring about this particular tree and if it had been trimmed in November 2014. Joyce in the office was extremely upbeat and helpful. She gave me Jerry's number and told me he would be happy to look into it. After a bit of phone tag - and some exchanges of pictures of the tree in its current condition - I received a note from Jerry. He and his crew would be back to the property and trim that tree up - and apologies for the oversight. Folks - these are the kind of business ethics and personal morals we just do not see anymore. Mistakes happen - who cares. It is how we deal with them that define us. I would absolutely recommend Harris & Sons for all my tree trimming needs. I cannot express enough my gratitude for them stepping up to the plate - admitting an oversight - offering a correction - and we all go about our day. CHEERS TO YOU Jerry and Joyce and the whole family over there. I cannot say enough positive for this evidence of character. I will send anyone your way who needs tree services!
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