Front desk Hallie was great. Computers were down but she handled finding our appt so nicely. Both my mother & I came to get color and trim & my mother highlights. Kirby was great. Pleasant & friendly when we spoke about the things the school taught her like colors, cut, the hair business... And even her knowledge on nutrition and diversity in hair varieties. She was well educated and versed. My hair color feels great, my color is awesome...my trim is flawless. Plus she blow dried my hair perfectly. I wish her the best. Kirby's definitely some1 I'll keep in touch with by going to Modern Spa (Aveda friendly...yaaa love these products) in Huntersville by Birkdale where she plans to begin her career. Xoxoxoxo!!!.