Today, PH confirmed that they are committed to the worst customer experience ever. 30 min wait for elevator, gratuity charged from buffet without authorization, and yet another maid coming into my room unannounced.
Robert, a manager, credited me $100 F&B as a make-good for a maid barging into my room with practically unannounced. That was greatly appreciated... until the maid did the SAME THING the NEXT DAY with EVEN LESS KNOCKING! Do you have no decency, PH?
Also, I'm writing this review because it looks like they deleted my original review from Facebook.... can't tell if my original Yelp review is still there or not.
Planet Hollywood - you're a bunch of criminals, and your housekeepers have no boundaries. Never, ever giving you a dime ever again.